Whether it’s managing your Microsoft Office 365 investment to ensuring video conferencing availability, supporting your business infrastructure is no simple matter. You want to eliminate technical issues that adversely affect uptime and overall performance, while also providing expertise to minimize user frustration and maximize adoption. This is about making an investment in your business that enables your employees to have the support and tools they need to exceed their potential while ensuring secure and cost-effective services.
Our flexible managed IT services will support your needs today, while continuing to meet your needs in the future:
Help Desk & Network Operations Center
Help Desk and Network Operations Center (NOC) Services are at the heart of being a Managed IT Service Provider, ensuring your network operations and servers are running effectively while providing the capability to capture and resolve a problem before it becomes a serious issue. Whether it’s a server or other network device, we can detect and resolve issues or problems. We can also provide engineersremotely or as on-site as needed. Our help desk can resolve most Level 1 issues on the first call and will escalate incidents based on your needs. Our scalable services can be supported 24×7 or can align with your business hours and include:
Data and information continues to grow faster every day, but do you have time to consume, understand, and make smart business decisions based on this information? The answer is likely no. However, effective utilization of Business Intelligence can be the difference between making a bad decision or experiencing a successful outcome. The real question is, where can business intelligence make the most significant or critical impact to your business?
Microsoft’s Power BI will help you realize these benefits, enabling you to make smart business decisions. And, as your data and intelligence needs change, our data scientists will continue to help you get meaningful insights for quality decision making – with level, predictable billing.
Business Process Automation
Business Process Automation (BPA) is about simplifying how work gets done so you can focus your time on what’s most important. And while automating a process can seem difficult and challenging, the results are usually significant and often provide ROI in months, not years¹. Nintex, a workflow automation solution, along with your other existing applications and tools, provide the capability to meet these challenges head on. For Withum, the key is truly understanding the problem to design and implement simple and effective process automation solutions. Then, staying with you to ensure you continue to recognize the value and evaluate new opportunities for process automation. BPA makes an excellent addition to your managed services portfolio.
If you’re like most people, getting a document signed can be both time consuming and frustrating. Constant follow-up is needed, and then there is the “print – sign – scan” routine which requires you to be in the office. As you expand your digital footprint, why not consider an electronic signature solution such as DocuSign. Contracts and documents get signed much faster, and can be signed from anywhere, anytime and on any device. It’s a simple concept that will make the hassle of getting documents signed a thing of the past.
Voice & Video Conferencing
You’re probably already on Microsoft Office 365 and using Skype for Business, why not go one step further and get rid of your tired, old phone system by switching to Skype for Business PSTN. Skype for Business PSTN is the phone system that easily follows you wherever you go – so you never miss that important phone call. And while you’re at it, why not take advantage of Skype for Business conferencing, a simple solution that lets you collaborate smartly and easily across your company. Working effectively wherever you are is something we understand at Withum, and Skype for Business voice and video conferencing solutions will help you achieve these benefits at a cost-effective price.
Have questions about managed IT services? Contact a consultant online today, or give us a call at 240-348-5208.