When COVID-19 started to change how businesses operated, Ste. Michelle Wine Estates knew they would need to prioritize the safety and well-being of employees and customers. The company has taken numerous precautions to minimize risk and has transformed business processes to serve its customers during these difficult times.
Ste. Michelle Wine Estates has shifted from 90% in-person and 10% e-commerce to the reverse—90% e-commerce and 10% in-person. This switch was necessary to protect customers and employees. It was only made possible through agile business processes enabled by Microsoft Dynamics 365 solutions. These solutions helped the team stay in touch with employees, maintain facilities, meet new business requirements, and more.
Check out this video to learn how they did it.