Saying Thank You
Recently a colleague called seeking assistance and I referred him to a partner with that expertise. My partner spent considerable time talking to the caller, and also referred him to an attorney that was engaged.
I saw my partner a few weeks later and he told me what he did and that the caller seemed pleased, and I thanked him for handling the call. He then mentioned that he was glad to help, however he was upset he never received a follow up call with a “thank you” after the consultation with the attorney. Further, I never got a thank you for the referral to my partner.
Actually this happens a lot and I’ve stopped thinking about it…until my partner mentioned it. I then realized that I rarely get a thank you from the many people I mail books or magazine articles to, or afterwards when the matter I was called about that was “so important” was successfully concluded based on the advice or guidance I provided. I don’t mind it, I have come to expect the lack of thanks – I do what I do because I like helping people and my pleasure is in doing what I do.
The same situation applies to texts or emails. A simple reply that acknowledges receipt saying TY, Rec’d or a smiling emoji ? lets the sender know you received it. If something needs a reply and you cannot respond quickly, providing a time or date when you will also works. These are simple courtesies.
It would be nice to get a “thank you” once in a while. It would also be even nicer if my partner that did not know the caller and who was doing me a favor received a follow up “thank you” call or email from the person he helped. It is a small gesture and would create a great deal of pleasure. Say “thank you” once in a while.
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