Warranty Reimbursements: Responding to OEM “Reasonableness” Adjustments
In recent years, the term “unreasonable” has dominated the landscape of the warranty reimbursement space. Many dealers’ warranty parts and labor rate submissions have been adjusted or even denied based on claims by the original equipment manufacturers (OEMs) that the rates were “unreasonable” compared to the practices of other dealers in the market. Because warranty…




