Withum is delighted to be partnering with the profile experts at Hyperfish on this four-partMicrosoft Teams series to share with you real world success stories from customers that are already winning with Microsoft Teams; what you need to know and have in place before rolling it out; and the hidden gems of Microsoft Teams.
Microsoft Teams is feature-rich, we’ll take you through some brand new and lesser known features that can save you time and effort.
In this second part of the series – this article and Part 3 will walk you through a list of steps to prepare for your Teams launch and share stories of customers who are going through these actions right now.
This article, Part 2, will include:
Part 3, includes:
In the first post of this blog series Jeremy Thake from Hyperfish shared insights on the growth of Microsoft Teams, and how it has evolved in the last year. If you’re still wondering if Teams is right for you, here are some signs you should be using Teams:
If you identified with any of these scenarios, then you need to get working on Microsoft Teams.
You’re ready to launch Teams for your organization but are wondering where to start. Microsoft has a QuickStart to Microsoft Teams article that walks through steps that are recommended to planning your Teams launch. This article can guide you through a launch plan, in addition, it links to specific Teams’ configuration settings for your reference. For our customers, however, we walk them through a high level four-step process described below:
For example, a thousand-person animal welfare organization has people working across the U.S. to further its mission. Within this workforce there are many different job roles ranging from knowledge workers, animal care, to the front line operating their locations. Some of their users are very savvy with technology and have adopted Slack and favor online collaboration tools when working on documents. For others, email and phone calls by simply knowing who’s who is the way they get work done.
The organization adopted Office 365 as their digital workplace and is using Teams for collaboration. For their Teams roll out, the IT and Training teams kicked off with their own pilot of a Teams channel to get to know the product and to put some of their own use cases into action. This helped with making decisions on the configuration of Teams, as well as governance rules for managing content and the life of a Team.
Some of their configuration decisions include:
The group decided that Teams should be a place for working on document collaboration. Final documents, and those subject to retention should be stored within document libraries associated with their departments in SharePoint. App integration would also be permitted following a request and evaluation.
As mentioned, they began with their own internal pilot of Teams for IT and Training but invited a few other groups to the pilot. One of the groups identified was a smaller working team who had been used to working with Slack. This group, already familiar with persistent chatting for communication, was able to seamlessly move their conversations over to the Teams discussion interface. The group also liked the ability to have document storage and sharing capability in the same channel.
Feedback and some lessons learned came out of the pilot. They realized that not every group would naturally gravitate to using Teams as easily as the pilot group. Training and coaching with departments and small working groups would be needed for everyone to see correlations in how they work with the new Teams and Channel interface. They also realized they’d need to get a few more power users up and running on Teams prior to a full roll out across the organization.
The Teams roll out continues to be a work in progress, but the IT team in charge of the roll out is optimistic and continues to look at ways to be good stewards to the rest of the organization.
This organization’s journey and success in rolling Teams out focused heavily on pilots and working with users in understanding use cases. To achieve the most out Teams they’ve realized their need to better train Teams Owners and power users who can help their groups leverage the technology. In the next article in our series, Withum’s Melissa Hubbard, Microsoft MVP, will walk us through additional ways to prepare for your Teams roll out, and include another real-world scenario from our clients.
Need help with custom Microsoft Teams integrations? Contact a Teams consultant online today, or give us a call at 240-406-9960.