Account Management Services (AMS)
ERP support Made Easy with Withum’s Account Management Services
As a growing business, you may find that it can be a struggle to effectively monitor and manage your enterprise software solutions while keeping your business operations running smoothly. In an information age where data is key, ensuring that your ERP aligns with your business strategy will keep your business running as efficiently as possible. That’s where Withum’s Account Management Services (AMS) come in.
Don’t waste internal resources on hiring new employees, adding new software licenses, or upgrading tools – our team of professionals will help you navigate unexpected issues, mitigate risks, and provide ongoing support so that you can achieve optimal results from your software investment.
Withum’s Account Management Services Approach
Our ERP Support and management program is designed to meet your unique business needs, with a focus on process improvements, health checks, enhancements, customizations, training, system automation, and more.
- Ongoing support: Manage service incidents, service requests, user access, security and monitoring.
- Application Maintenance: Ongoing maintenance to ensure smooth releases and functional integration with your ERP applications.
- System Evolution: Provide ongoing ERP optimization and evolution, enabling you to unlock the value of your investment.
- Transition: Seamlessly transition support of your ERP to our support team, establishing ongoing support processes and providing the foundation for your organization to focus on continued growth initiatives.
When it comes to ERP management, our professionals can close the gap between your existing situation and your desired operational efficiencies. Contact us today.
Product Lifecycle of ERP
Our AMS approach includes ongoing support, application maintenance, system evolution, and seamless transition processes to ensure your ERP is always running at its best.
We work together with our clients to expose inefficiencies and determine the technology maturity of your organization to meet your desired business needs.
Quick recovery approach
Allows you to understand the gap between your expected system usage results and what you are experiencing.
In-Depth approach
Enables a better understanding of the gap between your expected system usage results and what you are experiencing through interactive customer journey techniques.
Support from the Withum Delivery Team
Provides post-go Live support, including weekly touch points and ad-hoc assistance. We can help with the development of custom workflows or configured functionality, as well as answer technical or functional questions from your onsite administrator.
Application Managed Services
ERPs are not one size fits all. Explore our tailored ERP support services across the most popular ERP providers.
Withum’s Microsoft Dynamics 365 managed services enable your team to identify and capture new opportunities utilizing real-time business data. From sales to customer insights to finance and operations, our approach helps you accelerate business growth through continuous improvement and operational excellence.
- Microsoft Dynamics 365 solutions seamlessly unify Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) capabilities along with productivity applications.
- Expand current capabilities, including optimizing and stabilizing existing functionalities as well as build new capabilities that add value to your business operations.
Withum’s NetSuite managed services provide ongoing support following your ERP implementation. We cover all industry verticals, from software and technology to manufacturing and warehousing.
- Expand current capabilities, including improving and stabilizing existing functionalities, as well as building new capabilities that add value to your business operations.
- Help integrate NetSuite with other 3rd Party software like WMS, CRM, Web Stores, Ticketing systems and FP&A tools.
- Perform organizational Technological Strategies and NetSuite system health checks.
Withum’s Sage Intacct Managed Services cover ongoing support, system evolution, transition and application maintenance. Our account management services for Intacct include enhancing financial reporting, integration with different FP&A tools, and building dashboards and customizations to eliminate manual efforts.
- Expand current capabilities, including improving and stabilizing existing functionalities, as well as building new capabilities that add value to your business operations.
- Integrate Intacct with other 3rd Party software and Financial Planning and Analysis tools to enhance your business solution.
- Offer issue resolution, system maintenance, and system optimization after Systems go live such as System Health Checks, New Release Reviews, Planning sessions and more.
Contact Us
Say goodbye to internal resource waste and hello to improved efficiencies. Contact us today to learn how we can help you optimize your ERP and drive your business forward.