A professional services firm specializing in technology consulting was struggling with resource management, needed to improve billable utilization and increase efficiency and effectiveness of their staffing processes. After an initial assessment, Withum implemented a resource management office resulting in the firm’s dramatic increase in billable utilization and client satisfaction, among other efficiencies.
The Client is a technology consulting firm based in Maryland. At the time of our engagement with the Client, the company was experiencing growth of 30% year over year. Growth was expected to continue as the company transitioned from working as a sub-contractor to becoming a prime contractor with the Federal Government. Additionally, the firm saw an increase in its commercial business.
The Client struggled with staffing projects in light of the dynamic growth, as resources were often pulled from role to role across
projects before completing their work. This resulted in missed deliverable dates, misalignment across the organization and client dissatisfaction.
While a Professional Services Automation (PSA) tool was in place, the accuracy of the data was in question (due to all the shifting of resources and time lags in updating data), ultimately limiting the usefulness of the data for decision making. To optimize performance and improve profitability, the Client was looking to:
Withum’s Services Optimization team engaged with Client leadership to analyze its processes and performance relative to industry-leading practices for both the tactical (staffing) and strategic (forecasting) aspects of resource management. After the initial assessment, Withum designed and implemented a centralized Resource Management Office to:
As a result of Withum’s engagement, the Client saw a dramatic increase in billable utilization and client satisfaction due to the changes. The results included: