Automated technology has become the forefront of hospitality and lodging industry’s digital transformation. Self-service chatbots and virtual agents are an effective solution to provide solutions for guests resulting in a powerful user experience, improved productivity and increased operational efficiency. In this video series presented by Kalpana Sivanandan, learn more about creating and implementing a self-service chatbot for your hospitality and lodging business. Discover how easy it is to set up a bot and integrate it with Microsoft Teams through our chatbot demos.
The impacts of 2020 has led to a guest experience transformation resulting in the increasing popularity and usage of chatbots. Kalpana shares the trends and lessons learned as a result of COVID-19’s impact on the industry.
Tune in for a demo presented by Kalpana that outlines the ease of creating a chatbot and what the user experience looks like on the backend.
How do chatbots know what information to provide when a guest asks a question? Kalpana demonstrates how to set up a knowledge bank that chatbots will use to “pull” what to say and ensure that the correct information is provided to the guest.
To learn more about implementing chatbots, click here to view the on-demand webinar in its entirety or contact us for more information.