Digital Transformation Today

How Microsoft Managed Cultural Transformation

Over the last two years, Microsoft Teams has truly become the new hub for collaboration and communication.

Knowing that Skype for Business would soon be replaced with Teams, Microsoft had to do its own internal roll out which brought about quite the cultural change for the organization. Like many other organizations in the world, they had gotten used to the trusty functionality of Skype for Business and change management efforts in order to prepare employees for the shift did not begin until more than a year after Teams had been available to try.


To meet the needs of the ever-changing modern workplace, the Microsoft Core Services Engineering and Operations (CSEO) took on the task of the upgrade from Skype for Business to Teams. This would become Microsoft’s new hub for calls, chat, meetings, and file sharing in Office 365. This was no small undertaking.

The approach Microsoft took to roll out Microsoft Teams allowed them to change the way more than 200,000 Microsoft employees and vendors communicate and collaborate within 15 months.

Check out this case study to learn how CSEO systematically drove the adoption of Teams across the company by:

  • Implementing a change-management plan that actively engaged executive sponsors as well as end-users
  • Creating training and evangelism programs
  • Promoting the transition to Teams through a comprehensive channel strategy all supported by metric-driven analytical tools

Download Case Study

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