Now that you’ve created engaging content and gathered all of the personalization information about employees that you need, it’s easier to create a trustworthy system that end users want to engage with. But, aside from content, how can you effectively connect employees to the organization, and to each other?
Your company is only as good as the people in it. If you don’t know who those people are, you can’t effectively leverage their talents, and you can’t cultivate a work environment that allows them to thrive. Microsoft 365 has a ton of tools that can help your people get to know one another as they interact with the Digital Workplace.
In the Microsoft suite, Profile Cards are one of the easiest ways employees can get to know one another. Anytime you click on someone’s name, in virtually any application, you will be directed to their Profile Card. At a glance, it can provide all types of valuable information about a person like:
Utilizing Profile Cards and encouraging employees to keep them updated can make collaboration infinitely easier. For example, here a few of the ways we’ve seen organizations use Profile Cards:
When we design Digital Workplaces at Withum, we create a custom People Directory that can be used to populate your Profile Cards, and acts as a database search for all team members and staff, filtering by location, job title, industry, skill set, etc.
Having Profile Cards that display static information certainly helps employees get to know one another, but the best way to do so is through having conversations. If your intranet makes it easy to facilitate conversations wherever people prefer to communicate, the more collaboration and camaraderie there will be. For instance, on a contact’s Profile Card, there are buttons to start an email or a chat directly with that person. Video conferencing provides the best form of communication, but personal and professional conversations can spring up anywhere; via email, phone, enterprise chat, etc., so it’s best to provide multiple options.
Connecting employees also involves making it easy for them to get familiar with, and leverage each other’s work. Microsoft 365 has some pretty great backend features, like Microsoft Graph, that make content discovery easy. Graph curates a user’s search experience by ranking search items according to individual relevance. It shows trending documents, as well as documents that may be of interest (based on personalization information). From an organizational perspective, this type of transparency makes the company more efficient by fostering collaboration and making sure people aren’t recreating the wheel, or producing duplicate work.
Another way to make it easier for employees to find and access other’s work is through comprehensive Intranet Search capabilities, but we’ll dig more into that during Part 5 — Search & Find (stay tuned)!
If you have any questions about using Employee-Driven Design to develop your digital workplace, reach out to us online, or give us a call at (240) 406-9960.