Frank O’Brien is the partner-in-charge of the Firm’s Braintree, MA office and leads Withum’s Warranty Reimbursement Submissions Services Team.
With over 25 years of experience, Franks leads internal audit, fraud and advisory engagements for automotive clients. He oversees the preparation and submission of more than 600 manufacturer warranty claims annually. Additionally, Frank advises clients on a wide range of automotive consulting engagements, including forensic investigations, internal audit assessments, and expert witness services. His deep industry knowledge and practical approach help dealerships identify risks, improve operations and maximize financial recovery opportunities.
Learn more about my professional experience and how I spend my time outside the firm.
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As vehicle gross profit per unit faces downward pressure, successful dealers are shifting their attention to fixed operations—specifically the parts and service departments. Why? Because the service drive offers a significant opportunity, one that’s essential for sustaining profitability as the age of vehicles continues to grow, extending the period for which vehicle owners seek highly…
All fifty U.S. states now have provisions in their dealer franchise laws that require automotive manufacturers and/or distributors to reimburse car dealers at the same retail rates that the dealers charge to their customers for both parts and labor. Some of these laws have been on the books for over 15 years and, during this…