But before I jump into how Office 365 can support your knowledge management goals, let’s unpack the concept of knowledge management first.
On a fundamental level, the spirit of knowledge management lies at the intersection of people, technology and process. A large part of successful knowledge management is equipping organizations with the ability to capture, retain and reuse knowledge. Every member of an organization is constantly creating ideas and intellectual property, but it’s easy for this information to get lost and forgotten. This can lead to employees wasting time coming up with the same ideas their coworkers have already had but haven’t recorded effectively.
In an organization with sound and consistent knowledge management practices, workers can quickly find the information they need, even if employees move on or the technological infrastructure changes. This ability to reuse knowledge rather than starting from scratch every time can boost efficiency and productivity.
It might sound like a bold claim, but I believe that Office 365 can solve the challenge of organizational knowledge management. When combined with a company culture that prioritizes knowledge, this technology can help an organization successfully handle large amounts of information.
To deliver these benefits, Office 365 integrates the following forms of communication:
An effective knowledge management strategy can boost productivity in an organization by preventing people from having to reinvent the wheel. Office 365 can be a part of this strategy because it helps to connect people across various departments and teams.
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While Office 365 can help with knowledge management, I want to end with an important warning: Although technology can help you implement a successful knowledge management strategy, it’s not a “silver bullet” solution.
You will still need to put in the effort to foster a culture of valuing knowledge. So educate your employees to think about how they can store and reuse knowledge and encourage them to ask their coworkers for help. Once your workers understand the value of knowledge management, it’s time to teach them how to use the features of Office 365 to find the information they need. By creating this culture of knowledge management, you can help to reduce the time people waste searching for information and boost their productivity.
Author: Jill Hannemann | firstname.lastname@example.org