Services Optimization Consulting
Optimizing Performance and Profitability of Services Organizations
As a services organization, your people are the critical factor to successfully executing your organization’s vision. However, services employees are under increased pressure to deliver increasing quality work in less time; and services leaders need to innovate continually to optimize the use of available resource capacity, create repeatability and consistency of delivery and enhance top-line revenue.
We will work with you to optimize performance and improve profitability across the range of operations and processes required to run a people-based business.
Our team provides consulting and execution services to help services organizations:
- Improve billable utilization
- Reduce costs
- Improve speed and consistency of execution
- Increase services revenue
Through applying best practices across utilization, project execution, client satisfaction and financial performance, Withum’s Services Optimization team addresses common factors that impact your service organization’s performance:
Utilization
- Managing dispersed resources.
- Gaining leverage from less skilled or tenured resources.
Project Performance
- Streamlining business processes to eliminate inefficiencies.
- Retaining project managers due to overload.
- Managing project information and tracking time spent on project tasks.
- Developing and tracking formal KPIs and project status.
Knowledge Management
- Gaining leverage from less skilled or tenured resources.
- Staffing shortages and lack of Subject Matter Experts (SME).
- Adjusting processes to accommodate new client project or business demands.
Leveraging our Professional Services Optimization Framework, we can partner with you in several ways:
Consult
- Assess as-is capability vs best practices.
- Architect and quantify the value of the improvement.
- Define an execution roadmap.
Enable
Implement process and technology improvement.
Execute
Providing interim or long-term leadership/staff based on your project specifics and phase.
Insights
Managing Your Services Organization in a Spreadsheet vs Professional Services Automation Software
Share When I lead my first Professional Services (PS) organization, one of our challenges was resource management. The sales team was telling us we needed to hire 300 people to […]
Technology Consulting Firm Streamlines Resource Management, Increases Billable Utilization and Improves Client Satisfaction
Share Download a PDF of this case study. Executive Summary A professional services firm specializing in technology consulting was struggling with resource management, needed to improve billable utilization and increase […]
Hire 15 People or Layoff 35? Tips for Optimizing Billable Utilization
Share When I started my career in consulting 29 years ago, we filled out a “time-sheet” every two weeks, put it in a manilla envelope, and someone in the project […]
Contact Us
Contact us today to learn how Withum can help you optimize utilization, project execution, client satisfaction and financial performance.
