Optimizing Performance and Profitability of Services Organizations

As a services organization, your people are the critical factor to successfully executing your organization’s vision. However, services employees are under increased pressure to deliver increasing quality work in less time; and services leaders need to innovate continually to optimize the use of available resource capacity, create repeatability and consistency of delivery and enhance top-line revenue.

We will work with you to optimize performance and improve profitability across the range of operations and processes required to run a people-based business.

Our team provides consulting and execution services to help services organizations:

  • Improve billable utilization
  • Reduce costs
  • Improve speed and consistency of execution
  • Increase services revenue
Tsia Community Partner

Through applying best practices across utilization, project execution, client satisfaction and financial performance, Withum’s Services Optimization team addresses common factors that impact your service organization’s performance:


  • Managing dispersed resources.
  • Gaining leverage from less skilled or tenured resources.

Project Performance

  • Streamlining business processes to eliminate inefficiencies.
  • Retaining project managers due to overload.
  • Managing project information and tracking time spent on project tasks.
  • Developing and tracking formal KPIs and project status.

Knowledge Management

  • Gaining leverage from less skilled or tenured resources.
  • Staffing shortages and lack of Subject Matter Experts (SME).
  • Adjusting processes to accommodate new client project or business demands.

Leveraging our Professional Services Optimization Framework, we can partner with you in several ways:


  • Assess as-is capability vs best practices.
  • Architect and quantify the value of the improvement.
  • Define an execution roadmap.


Implement process and technology improvement.


Providing interim or long-term leadership/staff based on your project specifics and phase.

Contact Us

Contact us today to learn how Withum can help you optimize utilization, project execution, client satisfaction and financial performance.


Mark E. Sloan

Advisory, Lead