To help our dealers attain maximum profitability, customer satisfaction, and retention, by improving the quality of your management teams, and the personnel who come in contact with your customers, by providing high-quality performance services that deliver value for the customer, which builds a long-term loyal customer relationship base for your business.
We offer a personalized evaluation of dealership operations and provide custom-tailored solutions, strategic counsel, extensive training and management tracking tools. With over 30 years of experience in the automotive dealership business, we deliver the highest levels of professionalism, support systems and knowledge to the people who you trust to manage and drive your business forward.
Our aim is to become a trusted extension and resource of our clients business by offering a real directive management approach that is very cost effective, provide fresh new ideas, and training on a consistent basis while building a long-term, successful relationship.
Derived from and driven by the expertise, core values and principals instilled in us long ago, we have created Premium Dealership Solutions: Coaching and Training Program. We are a leading provider of outsourced automotive dealership Fixed Operations consulting and other profit center improvement processes, best practices, profit generating customer retention and training solutions. We help train your management staff and key personnel to identify and act upon the greatest areas of profit improvement opportunities available within your dealership.
Now more than ever, Fixed Operations Departments are making a significant profit contribution to the bottom line for many successful dealerships when best practices and management driven measurement tools are applied with consistency.
Once identified, we recommend practical best practices and operating strategies that will help you reach your performance goals. The process overviews we conduct and the strategies we recommend typically have a 25% to 35% monthly gross profit improvement gain and pay for themselves many times over. This is especially true for the dealerships who employ our services on a consistent monthly operating basis
How do we differ from the rest?
Where do we see people fall short?
Most service writers, advisors, and even managers do not fail on the job due to the lack of skill. Failure occurs due to a lack of training and the ability to provide it properly on a timely basis. Finding the right talent is one thing, maintaining that talent is another. You don’t’ have to do it on your own. We can help.
What should you plan to take away from the program?
|Communication||Creating value-added powerful communication. We’ll work through segments outlining the importance of the job and value-added communication strategies between you and the customers, you and the technicians as well as touch on simply getting along with both the internal customers and external customers you encounter.|
|People and Process||From thinking outside the box to actual customer service & interaction to time management and how it affects the best service advisors in the business.|
|Value Added Services||Everything you need to know about sales from selling with confidence to handling objections. Providing value-added services and sharpening your sales and service selling strategies.|
|Business and Numbers||All about the numbers… why they are so important, which ones are the most important, and how they can affect the business both positively and negatively.|
Through Premium Dealership Solutions, we can provide you with not only industry-specific traditional accounting services and fixed operations consulting and training, but also real solutions and specialized services that are focused on dealership operations and controls.
For more information on our consulting and training opportunities, please email Mike Roppo at email@example.com.