We use cookies to improve your experience and optimize user-friendliness. Read our cookie policy for more information on the cookies we use and how to delete or block them. To continue browsing our site, please click accept.

Premier Dealer Solutions: Service Advisor Training Program

Share on LinkedInShare on FacebookTweet MeSubscribe to Withum News

“Tune Up Your Game 2.0”

Premier Dealer Solutions professional service advisor training and coaching program is designed to assist dealerships and motor industry business service advisors of all skill levels to further influence performance and profitability while fine tuning their expertise.

If your dealership’s service department and organization plans to advance forward, it needs the right people to be trained and retrained with the right information. Generating the upward results you wish to see within your dealership starts with the educated people who are running the show.

We’re here to take the traditional approach to training and TUNE IT UP. In today’s environment, star players will only emerge when they apply the learned skills, proper attitude, and habits. Proper training ignites the sought after results your dealership wants.

Train the people, upgrade the performance and see the benefits flow.

4-Day Program Fee:  $695
or
1-Day Bootcamp Fee: $795

Register Here


Training Program Details

4-Day Program Details:

Dates: October 3, 10, 17 and 24
Time: 6:00 PM – 8:00 PM
Fee: $695

Location: WithumSmith+Brown
One Tower Center Boulevard
Passaic Room, 15th Floor
East Brunswick, NJ 08816

1-Day Bootcamp Details:

Date: October 19
Time: 9:00 AM – 4:00 PM
Fee: $795

Location: WithumSmith+Brown
One Tower Center Boulevard
Passaic Room, 15th Floor
East Brunswick, NJ 08816

*Light refreshments will be served


Presenter

Mike Roppo

Director of Dealer Fixed Operations Consulting
WithumSmith+Brown


Series Agenda

Session 1 – Communication Creating value added powerful communication. We’ll work through segments outlining the importance of the job and value added communication strategies between you and the customers, you and the technicians as well as touch on simply getting along with both the internal customers and external customers you encounter.
Session 2 – People and Process From thinking outside the box to actual customer service & interaction to time management and how it effects the best service advisors in the business.
Session 3 – Value Added Services Everything you need to know about sales from selling with confidence to handling objections. Providing value added services and sharpening your sales and service selling strategies.
Session 4 – Business and Numbers  All about the numbers… why they are so important, which ones are the most important, and how they can affect the business both positively and negatively.

How do we differ from the rest?

  • Training is discussed, but the importance of training rarely is: Attendees will leave our training sessions with a passionate understanding as to why they are needed, valued and understand the importance of their role and how it can impact the dealership.
  • Maintaining the learned knowledge from actively participating in a training doesn’t happen on its own: effort and intentional practice are required.

Where do we see people fall short

Most service writers, advisors and even managers do not fail on the job due to a lack of skill. Failure occurs due to a lack of training and the ability to provide it properly on a timely basis.

Finding the right talent is one thing, maintaining that talent is another. You don’t have to do it on your own. We can help.

What should you plan to take away from this program?

  • Mastering of Best and Next Industry Practice
    • Progress Checking
    • Work Distribution
    • Work Performance
    • Invoicing Process
    • Influencing Quality Assurance
    • The Importance of Follow-Up
    • K.A.S.H.
    • Service Reservations
    • CPIs: Critical Performance Indicators that need to be monitored on a regular basis
    • The Importance of Vehicle Washing
    • MAP goals that need to be set
  • The VAS (Value Added Service) Reception Process
    • VAS Consulting
    • Performing a VAS Active Delivery
    • VAS Cashiering
  • The Numbers
    • Results that need to be generated on a daily, weekly, and monthly basis

Our Live Coaching with advisors and managers in attendance will help them define the many ways to improve their personal and organizational results and processes.


Register Here

Management is also encouraged to attend.


For questions or additional information, please contact Mike Roppo at mroppo@withum.com or 732-743-4559.

    Related News